Welcome to the Cook'n Support Page.

Here you can find the latest user manual as well as
Frequently Asked Questions for Cook'n 11, the mobile apps,
and the Cook'n Cloud.

PRINTING UPDATE 10/18/14:

Our recent update (11.3.9) made it so printing will not work for many users. Our team worked over the weekend to fix this issue, and we released update 11.4.0 today, which fixed the problem! Goooooo TEAM!

SYNC UPDATE 10/07/14:

iOS: If you are having problems syncing a good Cook'n Cloud account to an apple mobile device, please stop trying to sync with your device for a while. We are aware that the iPhone/iPad Cook'n app is not working with the Cook'n Cloud for some users. We recently finished fixing and updating the android app, and we're focusing on the iOS app now. In a number of weeks, we'll have it finished and we'll post an update.

DESKTOP: We have recently posted updates to versions 10.9.9 and 11.3.9. These updates have fixed all known issues with the desktop program syncing recipes to the Cook'n Cloud.If you are still receiving an error when syncing from your desktop to the Cook'n Cloud, please contact us and request that we delete your cloud account, so you can create a new one using the updated program.

ANDROID: We posted a new update on 9/30/14, which fixed a problem with the shopping list. It resolved all of the Android sync issues! If you are having problems syncing recipes to Cook'n on your Android device, please un-install and re-install the Cook'n app. If that does not resolve the problem, you will need to re-create your Cook'n Cloud account. Contact us and request that we delete it so you can create a new one using your PC or MAC.






Q. Does Cook'n work on the new MAC OX X Yosemite?

A. Cook’n does work with Yosemite, but not right off the bat. When you launch Cook'n, a dialogue box pops up telling you to download the legacy Java SE runtime. If you click "more info," a webpage on apple.com will come up with a web link to download the needed legacy java SE runtime. Once that is installed, Cook’n will work.

Q. Where is the scan-it button on my Cook'n toolbar?

A. We have updated the toolbar, and replaced the scan-it button with the new scissors icon. Click the scissors icon to import a scanned recipe. Note: PDF files are not accepted by Cook'n at this time. Please use a JPG format.

Q. I upgraded to version 11, and now my recipes are missing. How can I get them back?

A. There are two ways to restore your recipes:

If you have a Cook'n Cloud account, please do the following to restore your recipes.

  1. Close Cook'n.
  2. Go to Documents/Cook'n11/Workspace folder
  3. Delete the "Data" folder in that place.
  4. Open Cook'n
  5. Click Options>Preferences>Cloud Settings
  6. Click "already have an account"
  7. Sign into your Cloud account.
  8. Click "ok" on the next prompt

If you do not have a Cook'n Cloud account, you will need to restore a backup file.

Cook'n automatically creates .ckn backup files from time to time and saves them in your Documents/Cook'n/Backups folder. In Cook'n, click File>Restore and then select a recent .ckn file.

Q: When I click on a recipe, I get a message that says “We’re Sorry, Something has Gone Wrong.” What can I do about this?

A: This is a problem with the theme settings from a past update. Please do the following and let me know if this fixing the problem for you.

  1. Close Cook'n
  2. Go to this folder on your computer: C:\Users\Your username\Documents\Cook'n10 or Cook’n 11\workspace
  3. Find the file named "themesversion.properties"
  4. Delete that file.
  5. Re-start Cook'n

Q: When setting up my cloud account, the Cloud Settings box is too small. How do I fix this?

A: If you change your computer's text size settings to 100%, you should be able to see the full window. Feel free to change it back after.

This site may help you know how to do this: http://www.pcworld.com

Q: When I scan a recipe into Cook'n, all I get is a bunch of garbled text instead of the recipe. Why?

A: Because of certain limits to the OCR technology used to convert image to text, your recipe picture may not be able to be converted. Blurry images, hand-written script, and askew images will not convert well. For example, please look at the two images below:

The first image appears fairly clean and readable to the human eye. However, when you zoom in and take a close look at what the computer sees (see the 2nd image), it is easy to understand how difficult it would be for the computer to interpret this text accurately. For example, as you can see, all of the letters run into each other. The ‘v’ in the word divide is just a big hodge podge of black, light-gray, and dark gray pixels that collide with the letter ‘i’ that follows it. The ‘s’ and the ‘c’ in the word “scalloped” run together as well. With a low resolution scan like this, it would be faster to just re-type the recipe. The technology we use is the same used by Google for their book scanning project. It is a quality OCR engine that is highly regarded. If you are still wondering about this, I suggest downloading the FreeOCR app (http://download.cnet.com/FreeOCR/3000-10743_4-10717191.html) and comparing the results with the results you get in Cook’n. You will see that the results are the same.





Q. How do I get the Cook'n app for my mobile device?

A: The free mobile apps from Cook'n are available on the Google Play and iTunes app stores.


Q: How do I get my recipes from Cook'n on my computer to Cook'n on my mobile device?

A: The Cook'n Cloud is the only way to transfer your recipes from your computer running Cook'n 10 or Cook'n 11 to your device. Here is how it works. See the Cook'n Cloud FAQ for more help.

  1. You create a Cook'n Cloud account from a computer where Cook'n has all of your recipes.
  2. Once the account is created, sign into that same Cook'n Cloud account on any other computer and device, and the recipes from the cloud will replace whatever is in Cook'n on the second computer or device.
  3. From then on, any recipe added to any Cook'n connected to the Cloud Account will be uploaded to the cloud account and shared with all of the other computers or devices connected to you Cook'n Cloud account.

If you’d like us to delete your cloud account so you can create it again from a computer with all of your recipes in it, please request it in this form, which will give us the info we need to take care of it.





Q. What is the Cook'n Cloud?

A. The Cook’n Cloud is a new service for Cook'n 10 and Cook'n 11 that will allow you to sync (synchronize) your recipes between your computers. This means that you'll be able to enter recipes on one computer and access those same recipes on all other computers and devices running Cook'n.

Q: How does the Cook’n Cloud work?

A: Here is how the Cook'n Cloud works:

  1. You create the account from a computer in which Cook'n has all of your recipes.
  2. You connect to that same Cook'n Cloud account on any other computer and device, and the recipes from the first computer will replace whatever is in Cook'n on the second computer or device.
  3. From then on, any recipe added to any Cook'n connected to the Cloud Account will be uploaded to the cloud account and shared with all of the other computers or devices connected to you Cook'n Cloud account.

If you have recipes in a Cook'n program that are not in the Cloud, you should export them as .dvo files (File>Export>Cook'n) before connecting to the Cook'n Cloud. Then, connect to the cloud. Once it's downloaded the cloud recipes, import the .dvo files. Then all of your recipes from all of your computers will be together in your Cook'n Cloud account.

If you’d like us to delete your cloud account so you can create it again from a computer with all of your recipes in it, please request it in this form, which will give us the info we need to take care of it.

Q. How do I setup my Cook'n Cloud account?

A. Choose your computer that has your complete recipe collection in Cook’n. Then, Click the Cloud icon in the toolbar.
Follow the prompts to set up your Cook’n Cloud account. This will include entering an email, confirming your account, etc.
Run a one-time full data upload to put your recipes into the Cook’n Cloud. This may take anywhere from 5 minutes to several hours, depending on your internet connection and your databases size.

Q: Why does the cloud tell me it will delete the recipes on my second computer or device?

A: Once you create a cloud account, the recipes that are on that computer at that time become your Cloud Account recipes. Any time you log into the account on any computer, the recipes in the cloud account will replace whatever is in Cook'n. To add the recipes from the other computers into the cloud account, you'll need to export them as .dvo files and import them into the computer that is running the cloud account. There is no way to "force" recipes to go up into the cloud.

Q: When setting up my cloud account, the Cloud Settings box is too small. How do I fix this?

A: If you change your computer's text size settings to 100%, you should be able to see the full window. Feel free to change it back after.

This site may help you know how to do this: http://www.pcworld.com

After syncing on my mobile device, I am missing recipes, units of measure, quantities or ingredients. What can I do?

A: If your recipe data did not sync from the Cook'n Cloud to your mobile device, please do the following:

  1. Uninstall & re-install the Cook'n app from your device.
  2. Choose a time when you have at least an hour where your device can do the down-sync uninterrupted.
    Note:Larger recipe collections can take several hours. If you have lots of recipes, please do it overnight so it is not interrupted.
  3. Plug in your device, and connect to Wi-Fi.
  4. Log into your Cook'n Cloud account on your device, and let it complete the sync.
  5. If you still have a sync problem after following these exact steps, the next thing to do is to re-create your Cook'n Cloud account from the computer with your whole recipe collection. You'll need to make sure you have the most recent updated version of Cook'n.

    To do this, we'll need to delete your current Cook'n Cloud account. Please request it in this form, which will give us the info we need to take care of it.

Q: Will Cook'n still backup my recipes to my computer?

A: Cook'n will continue to create backup .ckn files to your computer that contain all of your recipe data. They are saved into the Documents/Cook’n Backups folder. The cloud will serve as an additional backup to keep your important recipes safe.

Q: I put a wrong email address in when I tried to register a cloud account. How do I correct that mistake?

A: Please try again using your correct email address. (If you entered a wrong email, then a confirmation email will not be sent and the account will not be created)

Q: I began to create my cloud account, but I have not received the activation e-mail. What do I do?

A: The activation email is sent from sales@dvo.com. If your account has already been created, click the resend activation button. Be sure to check your spam folders to see if you’ve missed it. Also, you may have entered the email address with a typo. Try to create the account again using your email address. If you continue to have problems, please contact support.

Q: Does anything else sync besides my recipes?

A: Yes, Cook’n will sync your recipes, photos, menu plans, shopping lists, categories, ingredients, brands, and any other data you have entered into Cook’n.

Q: How often does the Cloud sync?

A: In Cook'n 10 or 11 on your computer, if you have turned on the Auto-Sync in preferences, it will sync 2 minutes after opening and every 10 minutes thereafter. If you do not have auto-sync on, it will sync when you click the Cook’n Cloud icon. The mobile apps sync every 4 minutes.

Q: How many computers can be connected to the same Cook’n Cloud account?

A: For personal accounts, there is no limit. If you have a classroom or group of more than 10, please contact sales@dvo.com for further instructions.

Please note: We have disscontinued the Cook'n forum on GetSatisfaction. If you would like to use a discussion board, our Cook'n Club has a forum where you can ask questions, share recipes, and be an official part of the Cook'n family. Click here to find out more.


Support FAQ's


How do I import a cookbook or recipe file?

The product name on the Thank You page of our shopping is linked. If you already closed this window, that's OK because an e-mail message with these links is automatically sent. Simply check your e-mail. If you need additional help, click here to contact Cook'n Support

To download and install a cookbook into Cook'n 10, do the following:

  1. Visit the thank-you page with the download links.
  2. Right-click the appropriate download button and choose "Save Link As..." or "Save Target As..." or "Download Linked File As..." depending on your Internet browser. 
  3. Choose the Documents\Cook'n10\Download folder and click Save.

If this does not work, you can do the following.

  1. Visit the thank-you page with the download links.
  2. Right-click the appropriate download button and choose "Save Link As..." or "Save Target As..." or "Download Linked File As..." depending on your Internet browser. It should save as a .dvo file.
  3. Choose to save the file on your desktop. It should be a .dvo file, not an .html file.
  4. In Cook'n, click File>Import>Cook'n Recipe File
  5. Select the .dvo cookbook file from you desktop.

You can also watch a video on how to do this.


How do I get Cook'n if I purchased from Groupon?

  1. Visit the Groupon Redemption Site .
  2. Click "Redeem Coupon".
  3. Click the appropriate purchase.
  4. Enter your groupon redemption number (starts with "gr") in the "Coupon Code" field.
  5. Click "Apply Coupon".
  6. Verify that only the correct purchase is in the shopping cart with the groupon code covering the cost.
  7. Click "Checkout".
  8. Enter the appropriate information.
  9. Click "Submit this order".

If you still need help, please click here to contact Cook'n Support.


How do I export recipes from Big Oven, Living Cookbook, or MasterCook and import them into Cook'n?

Before you begin, please make sure you have Cook'n Version 10.0.30 or higher. And, if you haven't already done so, please install the necessary Plugins.

MasterCook:

  1. Open MasterCook
  2. Select the recipes you wish to export. (To select all press CTRL+A)
  3. Click File > Export or Mail
  4. Select the "Folder" tab instead of the Mail tab.
  5. Select the location to save your file
  6. Under "Text Options," select MC 5+ Format (*.MX2)
  7. Give the "Single File" a name
  8. Click "Export," then "Done."
  9. Run Cook'n and click File->Import->MasterCook
  10. Choose the file that you created in step #7

Living Cookbook:

  1. Open Living Cookbook
  2. Click File > Export
  3. Choose "Compressed Food Data Exchange"
  4. Click the "Add" button
  5. Select the cookbooks, chapters or recipes you wish to export
  6. Name and Choose a location for the Export file
  7. Click "Next," choose what information you want included.
  8. Click Finish.
  9. Run Cook'n and click File->Import->Living Cookbook
  10. Choose the file that you created in step #6

Big Oven:

  1. Open Big Oven
  2. Select the recipes you wish to export. (To select all press CTRL+A)
  3. Click File > Publish Recipes > To HTML
  4. Click"Yes" or "No" to include nutritional data.
  5. Close any internet browser window that pops up
  6. A Pop-up window will tell you what folder to find your files in.
  7. Run Cook'n and click File->Import->BigOven
  8. Choose the folder indicated in step #6

My Cook'n program won't update. What do I do?

When you launch Cook'n Version 10 Cook'n checks to see if a new version is available. If so, it will download and install the update automatically and, when finished, it will display an orange Update icon on the toolbar. When you see this, just click that icon. This can take anywhere from 10 to 90 minutes depending on the speed of your Internet connection.

If you are stuck on 10.0.44 and you cannot update, visit this page and follow the instructions.

If you are still unable to update, click here to contact Cook'n Support.




Why doesn't the Capture feature work for all websites?

The recipe formatting differs from one site to the next. No two websites are the same! As a result, Cook'n must be customized for each site. The Capture feature in Cook'n works well for over 100 of the most popular recipe websites and, according to our log files, we have over a 95% capture success rate. However, some recipes are not captureable because they were published without any formatting whatsoever. For example, many bloggers publish their recipes without any formatting. This is a continuous effort. We have a team that is working to add compatibility for more and more websites and as progress is made, updates will be posted and the capture feature will get better and better.


I'm getting a "Free Marker Template Error" or "Local Host:5918 Error." What can I do?

The "localhost:5918" error is most often associated with your computer's firewall or anti-virus software: Cook'n requires an internet connection to browse and display internet recipes, so if the program is being blocked, Cook'n is unable to display them.
I would suggest checking your firewall's list of approved programs to ensure that Cook'n is (1) on the list and (2) approved for the network that you're connected to. You may also want to check that your anti-virus software is not blocking Cook'n from accessing the internet.
If you are still having trouble with the same error after checking both the firewall and the anti-virus software, please do the following:

  1. In Windows Explorer, browse to c:\windows\system32\drivers\etc\
  2. Right-click the “hosts” file and choose Copy
  3. Press Ctrl-V to paste
  4. Right-click the “hosts” file again and choose Properties
  5. Click the Security tab
  6. Click the Edit button
  7. Click “Users (your name)”
  8. Click the checkboxes in the Allow column
  9. Click Apply and OK
  10. Double-click the “hosts” file
  11. Leave any line that begins with a # symbol. Highlight and delete everything else, and replace all lines with just this one: 127.0.0.1 localhost
  12. Launch Cook’n


Can I get a discount on the newest version of Cook'n if I have an older version?

Yes. Click here to get a special upgrade price.


I purchased the program, but a message tells me I have the Cook'n Recipe Browser and I need to upgrade. What should I do?

Send an email to shipping@dvo.com, and include the order number you received in the email receipt that was sent to you after purchase. They will be able to verify your order and send you a link to download the full Cook'n Recipe Organizer.


How do I e-mail recipes?

To keep things simple, Cook'n's default settings are designed to use the DVO mail server to send e-mail messages. However, in some cases, access to this server is blocked. If this happens, simply click the Setup button in the Mail Recipe window and check the "Use My SMTP Settings" check-box. Enter your Username, Password, etc. You may need to contact your E-Mail Service Provider to get this information. We would do this for you if we could but we cannot because we don't know this information or have access to it. After you enter this information, Cook'n will e-mail recipes for you!

Here are a few SMTP settings for common email providers.

Domain Username Password SMTP Host SMTP Port Use SSL?
Gmail example@gmail.com your password smtp.gmail.com 465 yes
Yahoo example@yahoo.com your password smtp.mail.yahoo.com 995 yes
MSN example@msn.com your password smtp.email.msn.com 1863
Comcast.net example@comcast.net your password smtp.comcast.net 465/995
Hotmail Web-based

Will my old recipes and cookbooks transfer to the new version of the program if I upgrade?

Yes. When you install Cook'n 10, it will search your computer system for an older version of Cook'n and upgrade your recipe data automatically.


If I download the upgrade version of Cook'n 10, do I need to keep my old version installed in order to install Cook'n 10?

Only if you want Cook'n to upgrade your recipe data.


How do I transfer recipes from one computer to another?

Create a Cook'n Cloud account on one computer and log into that account from the other. Your recipes will transfer automatically. Alternatively, you can run Cook'n on one computer and click File->Backup. This will create a backup file. Transfer the backup file from one computer to the other computer via a network or e-mail, or by using a jump drive or CD/DVD. Once the backup file is on your new computer, run Cook'n and click File->Restore.

NOTE: Restoring a backup file will erase any recipe data that existed in the program previously. If you want to merge recipes from one computer to another, it is better to click File->Export on the first computer, transfer the resulting file, and then click File->Import on the other.



How do I restore a backup file?

Cook'n makes a backup of your recipe database files automatically from time to time. These backup files are saved, by default, into the Documents\Cook'n Backups folder (however, since this location is customizable, check the Options->Preferences dialog to verify). To restore a backup file, simply run Cook'n, click File->Restore, and choose the most recent backup file. If, for some reason, Cook'n fails to launch for you, click here to fix it...then restore a recent backup file.


Cook'n fails to launch, and I get a message which says that the Cook'n data files are being used by another program. What can I do?

"The Cook'n data files are being used by another program. Please Try again later."

If your Cook'n database files become corrupt, Cook'n may fail to launch and display a View Error message. The best way to solve this is to first find the Cook'n 10 folder in your computer's main directory, often called Documents or My Documents. Inside the Cook'n 10 folder is another folder simply called "data." Rename the "data" folder "data-old." Then open Cook'n and restore a recent backup file.


How do I analyze nutritional values?

Analyzing nutritional values can seem complicated at first. The easiest way to master this powerful aspect of Cook'n is to watch one of the demonstration videos. The "Analyze Nutrition" link in our video archive will give you a quick over-view and the Nutritional Analysis Explained video demonstration will review this feature in much more detail.


I want to import newsletter recipes into Cook'n. How do I download recipes from DVO.com?

Click here to see how to download recipes.


Cook'n won't import my video. Why?

Cook'n 10 will import videos in the .mp4, .mv4, and .mov format. There are many ways that you could convert your videos to the .mp4 format like with apps like Quicktime Pro and others, but the easiest and a free way is with a nice little app called Miro Video Converter.

You can download it here:
http://www.mirovideoconverter.com/

This app works on both Windows and Mac and will convert almost all video files. Just drag and drop the video you want to convert in the app and select MP4 for the export option and hit convert!


I lost my cookbook. Can I re-download it again?

Please click here to contact Cook'n Supportand tell us which cookbook you need to re-download. We will look up your order records and re-send a link or two for you.


Can I change to Metric units with Cook'n?

To convert your recipes to metric:

  1. Click Units on the toolbar
  2. Edit Pounds
  3. Uncheck the box that says "Use this unit when adjusting serving sizes"
  4. Edit Kilograms
  5. Check the box that says "Use this unit when adjusting serving sizes"
  6. Repeat with teaspoons, tablespoons, ounces, and grams, liters, milliliters, etc.
  7. Finally, open the recipe you want to convert and double the serving size and then cut the serving size in half to return it to the original value. Make sure the two check-boxes in the Adjust Serving Size window are checked. As Cook'n scales your recipe, it will convert the recipe to metric units.

How do I print my own cookbook?

This description is for Cook'n on Windows. Printing on a Mac works differently.

  1. Launch Cook'n
  2. Click the cookbook that you want to print
  3. Click Print button on the toolbar to see the Print Preview screen. Cook'n will automatically create a Title Page, Table of Contents, and Index for you
  4. Click Print or Save a PDF file of your cookbook to a Flash Drive and take to your local print shop. It's just that easy!

How do I import photos into my recipes?

  1. Launch Cook'n
  2. Open your recipe
  3. Click Options->Add Photo
  4. Choose the photo file to add to this recipe

I have some old Cook'n cookbooks on CD. Will these CDs work with the newest version of the program?

Yes. Follow these steps:

  1. Insert the CD. Note: Close any dialogs that open automatically.
  2. Run Cook'n Version 10 and click File->Import.

  3. Browse to the CD drive and double-click the import.dvo file.

How do I completely uninstall and re-install Cook'n?

PC Re-Install

You can watch this video tutorial for help.

Note: You must be logged into your computer as an administrator when you install and when you use Cook'n. Make sure there is not a firewall or security program blocking Cook'n from accessing the internet.

1. If you are able to open Cook'n, click File>>Backup and create a .ckn backup file (save it to your desktop). You can also usually find Cook'n backups that are automatically created in the My Documents or Cook'n Backups folder on your hard drive (there could be up to be four or five backup files in that folder). Make copies of those files, and save them to your desktop.

2. Uninstall Cook'n through your computer's Control Panel function.

3. Delete any Cook'n folders in your My Documents directory.

4. Re-install Cook'n using your Cook'n CD, or click here to contact Cook'n Support to get a new link to the download page.

After your re-install, please complete one of the following two options:

5(A). If you have a Cloud Account, all of your recipes should have been saved to it automatically. Log in to your Cloud Account and allow your recipes to be re-synchronized.

5(B). If you do not have a Cloud Account, click "File>Restore" and select the most recently created backup from step 1.

-------------------------

Mac Re-Install

Note: You must be logged into your computer as an administrator when you install and when you use Cook'n. If you have a newer Mac OS, make sure your Privacy and Security settings are set to allow installations from anywhere.

1. If you are able to open Cook'n, click File>>Backup and create a .ckn backup file (save it to your desktop). You can also usually find Cook'n backups that are automatically created in the My Documents or Cook'n Backups folder on your hard drive (there could be up to be four or five backup files in that folder). Make copies of those files, and save them to your desktop.

2. Close Cook'n, and delete the Cook'n10 folder from your applications folder.

3. Delete the Cook'n10 folder in your Documents directory.

4. Re-install Cook'n using your Cook'n CD, or click here to contact Cook'n Support to get a new link to the download page.

After your re-install, please complete one of the following two options:

5(A). If you have a Cloud Account, all of your recipes should have been saved to it automatically. Log in to your Cloud Account and allow your recipes to be re-synchronized.

5(B). If you do not have a Cloud Account, click "File>Restore" and select the most recently created backup from step 1.


I registered for the Cook'n Club. What are my benefits, and how do I access the forum?

The Cook'n Club product on the Thank You page of our shopping is linked. Clicking this link will take you to a page with all the information you need. If you already closed this window, that's OK because an e-mail message with this link is automatically sent. Simply check your e-mail. If you need additional help, send an e-mail to barbara@dvo.com

Contact Support




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