Watch Video Demos - Read the User Manual


Most Common Questions

General Questions

Membership Questions

Cloud/Sync Questions

Desktop App Questions

Recipe Questions



Where can I find video demonstrations to help with me with Cook'n?

Right here! Newest videos are at the top.





Now that I am a Premium subscriber, how do I use my credits to redeem free cookbooks?

To receive your free cookbooks each month, launch the Cook'n Desktop App and make sure that you are logged in to the Cook'n Cloud Account associated with your Premium subscription. Then, simply click the "Credits: 1" link at the top of the Home Page. Watch this demo video for more information. Note: if Cook'n is already running, please exit and restart so it will detect your new Premium Membership status.




I have sent multiple messages to support with no reply. Why don't you respond?

We respond to all e-mails. If you are not getting our responses it is probably because our messages to you are getting filtered. Please check your spam folder.

We usually respond to all e-mails in 24 hours or less except on weekends. We do not work on Saturday or Sunday.




I got a new computer (or my existing computer broke). How can I get Cook'n and all my recipes on my new computer?

Click to www.dvo.com and follow step #2 to install Cook'n. Then, simply log in to your Cook'n Cloud account to get your recipes back.

If, for some reason, you never created a Cook'n Cloud account, launch Cook'n, click File->Restore, and select a recent/large backup file from the Documents\Cook'n Backups folder.




What is the best/fastest way to learn how to use Cook'n?

The best and funnest way to learn how to use Cook'n and take advantage of the powerful features in Cook'n is to click here to watch some of the demo videos. Their super fun!




Cook'n fails to launch. How do I fix this so I can access my recipes?

There may be a number of reasons why Cook'n fails to launch on your computer. Here are some steps you can take to fix this and get Cook'n going again!

1) Reboot Your Computer

When you launch Cook'n, it first checks to see if Cook'n is already running. If so, it will not launch a second instance otherwise that would cause problems. Sometimes, people don't realize that there is an instance of Cook'n already running. So...let's not make this more difficult than it needs to be. Simply restart your computer and try again.

2) Launch Cook'n with Administrator Privileges

It could be that you are trying to launch Cook'n from a Windows User Account that does not have Administrator privileges. To solve this, simply right click on the Cook'n icon and choose "Launch as Administrator."

3) Upgrade Cook'n

Cook'n Version 10 and Version 11 were released 5 or 6 years ago. A lot has happened since then. Microsoft and Apple have both released new versions of their operating system. Cook'n Version 12 is optimized for the newest operating systems. If your old version of Cook'n fails to launch, this might be a good time to consider upgrading. For a limited time, you can click here to upgrade to Cook'n Version 12 for only $4.95 (regularly $64). This is a fantastic deal.

4) Re-Install Cook'n

If you have the latest version of Cook'n and it won't launch, it is possible that your installation of Cook'n has become corrupt. Re-installing Cook'n may fix your problem. One easy way to do this is to click to www.dvo.com and follow step #2 to install Cook'n.

5) Restore Your Recipes

If you followed all these steps and Cook'n still will not launch on your computer, then there is a real possibility that your recipe database has become corrupt. One way to test to see if this is the reason Cook'n fails to launch on your computer is to rename the Documents/Cook'n12/workspace/data folder to data-old and then try to launch Cook'n. If the app launches successfully, then we know that the launching problem has something to do with your recipe database. The next step is to simply log in to your Cloud account to restore your recipes or click File->Restore and select a recent/large backup file from the Documents\Cook'n Backups folder.




How do I sync? What is this new Membership Service? Do I really have to pay to sync and capture recipes?

Yes. This happened because computer software industry has shifted. If you take a look at Best Buy or Walmart or Sam's Club or Costco or Office Max or any retailer for that matter and you will see that they don't even have a software department in their stores anymore!

Everything has gone mobile. And, software companies have all moved to a SaaS Business Model (Software as a Service). We made a similar change. We sent several e-mail messages announcing this service in April, 2016. You can click here to read all about the new Membership Service and see answers to frequently asked questions.

The bottom line is: you can keep using the Cook'n product that you purchased forever without paying anything more. We're only charging for services. Services like Cloud Storage & Sync services, tech support services, and other web services like Capture and Scan, and upgrades are available to subscribers only.

We simply cannot afford to offer these services for free. For example, we must pay a fee each month to store your recipe data in the cloud and all those food photos take up a lot of space! We must pay for every read and write operation too which means that every time you sync to the Cloud, it costs us money. This is a cost that we didn't have a few years ago and every month, these Cloud costs grow higher and higher.

This is not a land grab. We're not screwing the general public. Kathy and I have literally put everything on the line. We spent everything we have and more to provide something amazing to our customers...and we have delivered. Cook'n is really amazing and it works great. There's no other kitchen tool quite like it. We hope our customers will value that and subscribe. In fact, we've bet the farm on it!

The good news is that you can subscribe to one of the membership plans for as low as $4.95 per month.

This new business model is more affordable than the last! In the past, Cook'n users had to pay $64.95 to get the newest Cook'n upgrade...but now members can get upgrades for only $4.95 per month!

Sign up today and join with us as we move forward into a new era of Cook'n!!




My Recipes are gone! How to I get them back?

If you have somehow lost your recipes, there are several things you can do to recover them:

  • Reboot your computer

  • Sometimes computers get confused and many times rebooting your computer will solve this problem

  • Log in to Your Cloud Account

    1. Rename the Documents\Cook'n12(or 11)\workspace\data folder to data-old
    2. Launch Cook'n, click the Sync button, and log in to your Cloud account

  • Restore a Backup File

    1. Launch Cook'n and Click File->Restore
    2. Navigate to the Documents\Cook'n Backups folder and choose one of your backup files (usually the most recent or the largest)



How can I capture my Pinterest recipes?

Watch this video to see how to sync your Pinterest recipes with Cook'n.




Where is the Scan-It button on my toolbar?

We enhanced this feature and replaced the Scan-It button with the new Snip-It icon. Watch this video to see how to use this feature. Note: Please remember to scan your images in JPG format rather than PDF for best results.




When I scan a recipe into Cook'n, all I get is a bunch of garbled text instead of the recipe. Why?

Because of certain limits to the OCR technology used to convert image to text, your recipe picture may not be able to be converted. Blurry images, hand-written script, and askew images will not convert well. For example, please look at the two images below:

The first image appears fairly clean and readable to the human eye. However, when you zoom in and take a close look at what the computer sees (see the 2nd image), it is easy to understand how difficult it would be for the computer to interpret this text accurately.

For example, as you can see, all of the letters run into each other. The ‘v’ in the word divide is just a big hodge podge of black, light-gray, and dark gray pixels that collide with the letter ‘i’ that follows it. The ‘s’ and the ‘c’ in the word “scalloped” run together as well. With a low resolution scan like this, it would be faster to just re-type the recipe.

The technology we use is the same used by Google for their book scanning project. It is a quality OCR engine that is highly regarded. If you are still wondering about this, I suggest downloading the FreeOCR app (http://download.cnet.com/FreeOCR/3000-10743_4-10717191.html) and comparing the results with the results you get in Cook’n. You will see that the results are the same.




How do I import a .dvo cookbook or recipe file?

To download your cookbook or recipe .dvo file, click on the product name on the Thank You page after you purchase the cookbook. If you already closed this window, that's OK because an e-mail message with this link is automatically sent. Simply check your e-mail. If you need additional help, click here to contact Cook'n Support

To download and install a cookbook into Cook'n, do the following:

  1. Right-click the download link and choose "Save Link As..." or "Save Target As..." or "Download Linked File As..." depending on your Internet browser
  2. Choose the Documents\Cook'n\Download folder and click Save and Cook'n will automatically import this cookbook

If this does not work, you can do the following.

  1. Right-click the appropriate download button and choose "Save Link As..." or "Save Target As..." or "Download Linked File As..." depending on your Internet browser. It should save as a .dvo file.
  2. Choose to save the file on your Desktop. It should be a .dvo file, not an .html file.
  3. Launch Cook'n and click File->Import->Cook'n Recipe File
  4. Select the .dvo cookbook file from you Desktop.

You can also watch a video on how to do this.




How do I export recipes from Big Oven, Living Cookbook, or MasterCook and import them into Cook'n?

Before you begin, please make sure you have the latest version of Cook'n. And, if you haven't already done so, please install the necessary Plugins.

MasterCook:

  1. Open MasterCook
  2. Select the recipes you wish to export. (To select all press CTRL+A)
  3. Click File > Export or Mail
  4. Select the "Folder" tab instead of the Mail tab.
  5. Select the location to save your file
  6. Under "Text Options," select MC 5+ Format (*.MX2)
  7. Give the "Single File" a name
  8. Click "Export," then "Done."
  9. Run Cook'n and click File->Import->MasterCook
  10. Choose the file that you created in step #7


Living Cookbook:

  1. Open Living Cookbook
  2. Click File > Export
  3. Choose "Compressed Food Data Exchange"
  4. Click the "Add" button
  5. Select the cookbooks, chapters or recipes you wish to export
  6. Name and Choose a location for the Export file
  7. Click "Next," choose what information you want included.
  8. Click Finish.
  9. Run Cook'n and click File->Import->Living Cookbook
  10. Choose the file that you created in step #6


Big Oven:

  1. Open Big Oven
  2. Select the recipes you wish to export. (To select all press CTRL+A)
  3. Click File > Publish Recipes > To HTML
  4. Click"Yes" or "No" to include nutritional data.
  5. Close any internet browser window that pops up
  6. A Pop-up window will tell you what folder to find your files in.
  7. Run Cook'n and click File->Import->BigOven
  8. Choose the folder indicated in step #6



Cook'n on my Mac crashes with this message: "Cook'n quit unexpectedly..." Why?

This may happen if you are running Cook'n on an old version of the Mac Operating System. For example, if you are running Mac OS 10.6.8 (Snow Leopard), you may encounter problems like this. To solve this, upgrade your operating system. It's free!




Why are there so many ads in Cook'n?

If you search the internet and visit a website with ads, you may see them but there are no ads in Cook'n. DVO does not generate any revenue by selling advertisements.




I'm getting a "Local Host:5918 Error" or a "404 Error." What can I do?

The "localhost:5918" error is most often associated with your computer's firewall or anti-virus software. Cook'n requires an internet connection to browse and display internet recipes, so if the program is being blocked, Cook'n will not function properly.

To resolve this, check your firewall's list of approved programs to put Cook'n on your Exceptions list and approved for the network that you're connected to. You may also want to check that your anti-virus software is not blocking Cook'n from accessing the internet.

If you are still having trouble with the same error after checking both the firewall and the anti-virus software, please do the following:

  1. In Windows Explorer, browse to c:\windows\system32\drivers\etc\
  2. Right-click the “hosts” file and choose Copy
  3. Press Ctrl-V to paste (in order to make a backup of this file)
  4. Right-click the “hosts” file again and choose Properties
  5. Click the Security tab
  6. Click the Edit button
  7. Click “Users (your name)”
  8. Click the checkboxes in the Allow column
  9. Click Apply and OK
  10. Double-click the “hosts” file
  11. Leave any line that begins with a # symbol. Highlight and delete everything else, and replace all lines with just this one: 127.0.0.1 localhost
  12. Launch Cook’n




Why does the Live Recipe Feed on my Mac say "Plugin Blocked?"

To fix this, launch Safari on your Mac and click here to update Adobe Flash Player.




I get a "Widget has no Parent" error when menu planning. How do I fix this?

We know that some people get this error...but we can't seem to reproduce it. So, we can't fix it. Son of a motherless widget!! However, we just learned of a way around it:

  1. Exit Cook'n
  2. Rename the "Documents/Cook'n12/workspace/.metadata" folder to "Documents/Cook'n12/workspace/old.metadata"
  3. Launch Cook'n




How do I add websites to the Live Recipe Feed Preferences?

The Live Recipe Feed is populated with information from Pinterest. Most websites also have corresponding Pinterest accounts. For example, a customer wanted to add recipes from www.pressurecookingtoday.com to her Live Recipe Feed. So, I searched Google for "Pressure Cooking Today Pinterest Account" and this was the first search result: https://www.pinterest.com/pressurecook2da/ With this being the case, you would enter pressurecook2da into the Pinterest Username field in Cook'n

To customize the Live Recipe Feed, follow these steps:

  1. Click the Preferences icon on the right side of the Cook'n toolbar
  2. Click the "Live Feed Preferences" tab on the top left
  3. Enter the Pinterest Username of the site you want to follow
  4. Click Go
  5. Click the green arrow to the right of this field to have anything pinned to this account appear on your Live Recipe Feed
  6. Or, select a Board on the "Custom Feeds" list and click the right-arrow to have only recipes pinned to that board on your Live Recipe Feed

To find the Pinterest Username, simply copy it from the address bar as depicted here:





Sync fails with a "Not Responding" message. Why?

This problem seems to occur for those who have Cook'n Version 10. Cook'n 10 is about 5 years old. The solution to this problem is to upgrade to the latest version of Cook'n. Note: For a one-time fee of only $4.95, you can upgrade to Cook'n Version 12 for free (a $64 value). Simply click here and sign up today while this deal lasts!).




After syncing on my mobile device, I am missing recipes, units of measure, quantities or ingredients. What can I do?

If your recipe data did not sync from the Cook'n Cloud to your mobile device, please do the following:

  1. Uninstall the Cook'n app from your device and re-install it
  2. Log into your Cook'n Cloud account on your device, and let it complete the sync




The recipes on my mobile devices are complete but my Desktop app is missing recipes. How do I fix this?

If your recipe data did not sync from the Cook'n Cloud to your desktop app, please do the following:

  1. Exit Cook'n
  2. Rename the Documents\Cook'n11(or 12)\workspace\data folder to data-old
  3. Launch Cook'n and log in to your Cook'n Cloud account and let it complete the sync



Sync fails with this error message: "[!AccountServiceResponseKey.DEVICE_REGISTRATION_FAILED]." Why?

When you create a Cloud Account, an activation e-mail is sent. You must click the link in that e-mail to activate your account. Then, you can continue creating your Cloud Account.

However, if, after clicking that link to activate your account, you go to a DIFFERENT computer and try to log in to your account, you will get this message. To resolve this, simply go back to the computer that your account was created on and finish the Cloud creation process from that machine.




I can't seem to remember my password. How can I log in?

If you have forgotten your password, please follow these steps to reset it:

  1. Launch the Cook'n Desktop App and click the Preferences button on the toolbar
  2. Click the "Cloud Settings" button
  3. Click the "Forgot My Password?" link

OR

  1. Click here
  2. Enter your Email address
  3. Click the "Forgot My Password?" link




I began to create my cloud account, but I have not received the activation e-mail. What do I do?

The activation email is sent from remote@dvo.com. If your account has already been created, click the resend activation button. Be sure to check your spam folders to see if you’ve missed it. Also, you may have entered the email address with a typo. Try to create the account again using your correct email address.




How do I e-mail recipes?

To keep things simple, Cook'n's default settings are designed to use the DVO mail server to send e-mail messages. However, in some cases, access to this server is blocked. If this happens, simply click the Setup button in the Mail Recipe window and check the "Use My SMTP Settings" check-box. Enter your Username, Password, etc. You may need to contact your E-Mail Service Provider to get this information. We would do this for you if we could but we cannot because we don't know this information or have access to it. After you enter this information, Cook'n will e-mail recipes for you!

Here are a few SMTP settings for common email providers.


Note: Gmail users may need to click "Turn On" here: https://www.google.com/settings/security/lesssecureapps




If I download the upgrade version of Cook'n 12, do I need to keep my old version installed?

Only if you want Cook'n to upgrade your recipe data. Once your recipe data has been upgraded and appears in the latest version of Cook'n, you can delete old versions of Cook'n.




How do I transfer recipes from one computer to another?

Create a Cook'n Cloud account on one computer and log into that account from the other. Your recipes will transfer automatically. Alternatively, you can run Cook'n on one computer and click File->Backup. This will create a backup file. Transfer the backup file from one computer to the other computer via a network or e-mail, or by using a jump drive or CD/DVD. Once the backup file is on your new computer, run Cook'n and click File->Restore.

NOTE: Restoring a backup file will erase any recipe data that existed in the program previously. If you want to merge recipes from one computer to another, it is better to click File->Export on the first computer, transfer the resulting file, and then click File->Import on the other.




How do I restore a backup file?

Cook'n makes a backup of your recipe database files automatically from time to time. These backup files are saved, by default, into the Documents\Cook'n Backups folder (however, since this location is customizable, check the Options->Preferences dialog to verify). To restore a backup file, simply run Cook'n, click File->Restore, and choose the most recent backup file.




How do I analyze nutritional values?

Analyzing nutritional values can seem complicated at first. The easiest way to master this powerful aspect of Cook'n is to watch the video demonstration. The Nutritional Analysis Explained video demonstration will review this feature in much more detail.




Can I change to Metric units with Cook'n?

To convert your recipes to metric:

  1. Click View->Units on the toolbar
  2. Edit Pounds
  3. Uncheck the box that says "Use this unit when adjusting serving sizes"
  4. Edit Kilograms
  5. Check the box that says "Use this unit when adjusting serving sizes"
  6. Repeat with teaspoons, tablespoons, ounces, and grams, liters, milliliters, etc.
  7. Finally, open the recipe you want to convert and double the serving size and then cut the serving size in half to return it to the original value. Make sure the two check-boxes in the Adjust Serving Size window are checked. As Cook'n scales your recipe, it will convert the recipe to metric units.




How do I print my own cookbook?

  1. Launch Cook'n
  2. Click the cookbook that you want to print
  3. Click Print button on the toolbar.
  4. Click "Yes" to use the Cookbook Printing method and Cook'n will automatically create a Title Page, Table of Contents, and Index for you
  5. Click Print again and choose the "Professional Cookbook" printing option




Why don't my pictures show up when I print my recipes?

To get your food photos to appear when you print your recipes, simply click the Settings button in the Print Preview screen and make sure the "Print Images" check-box is checked.




I get no search results...Why?

  • Cook'n 10

  • Cook'n Version 10 came out about 6 years ago. Since then, the service provider that we use for Internet Search results changed their service which broke this feature. The best way to solve this is to upgrade to Cook'n 12. Note: For a one-time fee of only $4.95, you can upgrade to Cook'n Version 12 for free (a $64 value). Simply click here and sign up today while this deal lasts! Alternatively, you can follow the work-around steps below.

  • Work-Around

  • Use a browser (such as Chrome or Firefox) to search for recipes and when you find a good one, copy the web address and paste it into Cook'n. At that point, you can click the Capture button to save it.


















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