Cook'n FAQ's

Support FAQ's

When I click Help->Check for Updates, it says "There is nothing to update."
How do I transfer recipes from one computer to another?
How do I restore a backup file?
Cook'n fails to launch...I get a View Error message.
How do I e-mail recipes?
How do I analyze nutritional values?
"Installer integrity check failed" message
I am unable to import recipes
How do I download recipes from the web site?
I'm getting a "Free Marker Template Error" or "Local Host:5918 Error"
My recipes didn't convert over from Cook'n 8 to Cook'n 10
What happened to spell check?
Cook'n won't import my video. Why?
"The Cook'n data files is using by another software or program. Please Try again later."
Newsletter recipes won't import into Cook'n
I lost my cookbook and need to download it again!
Can I change to Metric units with Cook'n?

When I click Help->Check for Updates, it says "There is nothing to update."

When you start Cook'n, it automatically checks to see if a new version is available and downloads and installs it automatically. However, under certain conditions, Cook'n may be unable to update itself. To check for this condition on your computer, click Help->About to see what version of Cook'n you have. Then compare the version number there with the version number on the Cook'n Homepage (where it says "See What's New in Version ...."). If the version numbers do not match, watch this video (especially the 7 minute mark) to see how to fix this problem.


How do I transfer recipes from one computer to another?

To transfer your recipes from one computer to another, simply run Cook'n on your old computer and click File->Backup. Transfer the backup file from your old computer to your new computer (over the network...if they're networked, via e-mail, or using a jump drive or CD-ROM). Then, run Cook'n on your new computer and click File->Restore.


How do I restore a backup file?

Cook'n makes a backup of your recipe database files automatically from time to time. These backup files are saved in the Documents\Cook'n Backups folder. To restore a backup file, simply run Cook'n, click File->Restore, and choose the most recent backup file. If, for some reason, Cook'n fails to launch for you, click here to fix it...then restore a recent backup file.


Cook'n fails to launch...I get a View Error message

If your Cook'n database files become corrupt, Cook'n may fail to launch and display a View Error message. The best way to solve this is to simply rename the Documents\Cook'n9\data folder to data-old, start Cook'n, and then Restore a recent backup file.


How do I e-mail recipes?

To keep things simple, Cook'n's default settings are designed to use the DVO mail server to send e-mail messages. However, in some cases, access to this server is blocked. If this happens, simply click the Setup button in the Mail Recipe window and check the "Use My SMTP Settings" check-box. Enter your Username, Password, etc. You may need to contact your E-Mail Service Provider to get this information. We would do this for you if we could but we cannot because we don't know this information or have access to it. After you enter this information, Cook'n will e-mail recipes for you!


How do I analyze nutritional values?

Analyzing nutritional values can seem complicated at first. The easiest way to master this powerful aspect of Cook'n is to watch the Nutritional Analysis Explained video demonstration.


"Installer integrity check failed" message

This indicates that the installer file did not download completely. Think of it this way...the installer is about 150MB in size. Let's say that during the download, the first 100MB came through just fine and so did the last 49MB...but the one little one in the middle didn't. When you try to run the file, it is going to check it's own size to make sure that it's all there...and if it's not, it's going to give you this error message. The solution is to just re-download the file again.


I am unable to import recipes!

"Cook'n must be installed on your computer in order to install this file"

If you're trying to re-install an old Cook'n Version 8 CD that you have, then it won't work because Cook'n 8 does not know anything about Cook'n 10 or where to find it on your computer (how could it? It was produced before Cook'n 10 existed!). That kinda stinks, doesn't it. I know exactly how you feel because when I bought a DVD player, all of my old VHS cassettes became useless! Now they're trying to do it again by getting us to switch to BluRay! Fortunately, you have no need to worry because we're here to help you! Please send an e-mail message to tyler@dvo.com and tell him which Cook'n titles you need and he will send you new links formatted for Cook'n version 10. Just please be patient because he has a lot of e-mail requests!


How do I download recipes from the web site?

Click here to see how to download recipes.


I'm getting a "Free Marker Template Error" or "Local Host:5918 Error"

Cook'n's advanced User Interface uses an embedded browser to render sexy recipe views. In some cases, this embedded browser is blocked by Firewalls and Virus Protection software. Before you spend a lot of time messing around with the settings, you can test this by restarting your computer in Safe Mode and running Cook'n. If it works well in Safe Mode but not regular mode, then you know that your Cook'n software is working fine it is just being blocked. If this is the case, please check your Firewall and Virus Protection software settings and add Cook'n to the exceptions list.


My recipes didn't convert over from Cook'n 8 to Cook'n 10

When you install Cook'n 10 it should detect Cook'n 8 on your computer and convert your recipe files automatically. If this didn't happen for you, there are a number of possible reasons why and a number of solutions:

  1. Make sure Cook'n 8 is installed and working on your computer. If Cook'n 8 is not working or if it is giving you some kind of an error, Cook'n 10 will be unable to convert your recipes without personal assistance from a DVO representative.
  2. If Cook'n 8 is not on your computer but you have a .ck9 backup file, the latest release of Cook'n 10 will allow you to restore those recipes. Just click File->Restore and then select your backup file.
  3. If Cook'n 8 is on your computer and working well, but Cook'n 10 doesn't detect it, right-click on your Cook'n 8 icon and choose "Run as Administrator." After Cook'n 8 launches, simply exit and then run the Cook'n 10 installer again. It will detect it for sure this time.
  4. Some of our customers get confused because it seems as if the application has stopped responding so they end the task before it is finished. This will prevent all of the recipes from transferring over. The solution to this problem is to just re-install and then be patient while it does its thing...and don't stop it!


What happened to spell check?

The spell check feature is automatic now. It simply underlines misspelled words in red. Click here to see a demonstration:


Cook'n won't import my video. Why?

Cook'n 10 will import videos in the .mp4, .mv4, and .mov format. There are many ways that you could convert your videos to the .mp4 format like with apps like Quicktime Pro and others, but the easiest and a free way is with a nice little app called Miro Video Converter.

You can download it here:
http://www.mirovideoconverter.com/

This app works on both Windows and Mac and will convert almost all video files. Just drag and drop the video you want to convert in the app and select MP4 for the export option and hit convert!


"The Cook'n data files is using by another software or program. Please Try again later."

If you are getting this message, it means some other program has locked the database files. I would suggest checking your backup software. Follow the following steps:

  1. Rename the Documents\Cook'n9\data folder to Documents\Cook'n9\data-old
  2. Start Cook'n
  3. Click File->Restore and choose the most recent backup file in the Documents\Cook'n Backups folder

Newsletter recipes won't import into Cook'n

The recipes in our newsletter require Cook'n 10 or higher. If you haven't upgraded yet this would be a great time for you to consider upgrading to Cook'n version 10 or 10. They're pretty amazing. Click here for more information: http://www.dvo.com/cookn-upgrade.php

Use coupon code Version9Rocks and save 30% on your purchase of Cook'n 10 or the coupon code FindCaptureCreate to save 30% on your purchase of Cook'n 10! Your recipes will transfer to the new version.


I lost my cookbook and need to download it again!

Casey is our to-go guy for any shipping or order-related concerns and is in charge of sending out links in situations like this! If you need to download a link again please e-mail shipping@dvo.com!


Can I change to Metric units with Cook'n?

To convert your recipes to metric:

  1. Click Units on the toolbar
  2. Edit Pounds
  3. Uncheck the box that says "Use this unit when adjusting serving sizes"
  4. Edit Kilograms
  5. Check the box that says "Use this unit when adjusting serving sizes"
  6. Repeat with teaspoons, tablespoons, ounces, and grams, liters, milliliters, etc.
  7. Finally, open the recipe you want to convert and double the serving size and then cut the serving size in half to return it to the original value. As Cook'n scales your recipe, it will convert the recipe to metric units.


"Your latest update to Cookin 9 solved everything. I've installed two cookbooks now without a single glitch. Thank you very, very much for responding and getting everything working. Thanks for a great product and I now look forward to being a cookin club member.

-Jim

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"I must say this is the best recipe software I have ever owned."
-Rob

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-Mary Ann

"Call it nutrition software, diet software, food software, or whatever you want. It is the software I use to stay healthy!"
-David

"Your software is the best cooking software out there!"
-Toni

"Thank you so very much for creating such a wonderful recipe program."
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