Problems Printing

Error Messages & Problems

A) Insert the Cook'n CD in your CD ROM drive.
B) Click the Quit button in the window that automatically pops up.
C) Click Start>Run and type "d:\setup.exe" (where d is the letter of your CD drive).
D) Click OK and follow the on-screen installation instructions.
E) It will recognize that Cook'n is already on your computer and ask if it should "over-write existing recipe data." Click Yes.
F) Once the installation is complete, run Cook'n and you should be error-free.

When I view a recipe the directions part is just one long line.

No Sound During Video Clips

1. Insert the Cook'n CD and click Quit when the window automatically pops up.
   
2. Click Start>Run and type "d:\pictures\setup.exe" (where d is the letter of your CD drive).
   
3. Click OK and follow the on-screen installation instructions. When complete, it will ask you to restart your computer.

"Cannot find the file." errors at bootup

1. Click Start>Run, then type "win.ini" in the blank and click OK.
   
2. In the Notepad window that appears, you should see a line of text that says something like "Run=c:\Cook'n\register.exe".
   
3. Delete this line and then click File>Save and File>Exit.
   

1. Click Start>Run, and type in "msconfig" in the blank and click on OK.
2. In the System Configuration window that comes up click on the "startup" tab towards the right.
3. That will bring up a list of items. Look down the list for an item named "Register". If you find one uncheck it then click on Apply then OK
   

   Can't Email Recipes

   "Socket Error"
   Cannot find IP Address
   If you are attempting to register, update Cook'n or email recipes using Cook'n, you might encounter a "Socket error" or "Cannot find IP address" error. This error means one of the following:
   
   1. You are not currently connected to the internet. Make sure that you are connected (open a browser and see if you can go to a website like www.dvo.com).
      
   2. If you receive a email socket error it means cookn is being denied access to the internet. The most common reason for this is a firewall. If you have a firewall you will need to tell it to give cookn permission to access the internet. You will most likely need to reboot for the changes to take effect.
      
   3. If you ARE connected to the internet and you're still getting the "IP Address" error while attempting to update or register your software, then something is blocking the internet access to Cook'n. If you have firewall software, make sure it is set to allow Cook'n to access the internet. Many popular antivirus programs have a built-in firewall, so you may need to disable the antivirus software to allow Cook'n to access the internet.
      
   I'm not getting a socket error, but my emailed recipes are not being received by the recipient.
   If you're emailing recipes using Cook'n, but the recipient is not receiving them and you're not getting any error messages, then the problem may be your ISP. Some ISP's like America Online, do not allow third party email. Here's an alternative method for emailing Cook'n recipes:
   
   1. Open the recipe you want to email, and click on the View tab so that all the contents of the recipe are showing.
      
   2. With your mouse, click and drag from the top of the recipe to the bottom, so that the entire recipe is highlighted.
      
   3. Right-click and choose Copy from the drop list.
      
   4. Open a new email message in your normal email program, then right-click in the body of the message and choose Paste. This will paste a copy of the recipe into your email message, and you can then send it to the recipient.
      
   5. If you want to email more than one recipe, drag and drop the recipes into the "recipes I want to print" category. Then hit the print button. Select to print to a text file. Attach the text file to your email.
      

   "CTL3D32.dll" errors

   The Cook'n software uses a file that is already on your computer called CTL3D32.DLL. As the message states, the version of this file on your computer is incorrect. The correct version of this file was mistakenly replaced when you installed some other program. The good news is that it can be fixed very easily.
   
   To fix this problem:
   
   1. Close out of all applications
      
   2. Click Start>Find>Files or Folders (or it may be Start>Search>All Files and Folders
      
   3. In the "Named:" field, type "ctl3d32.dll" and click "Find Now."
      
   4. The computer should locate one of these .dll files in the "C:\WINDOWS\SYSTEM" folder (there may be multiple copies of this .dll file, but you only need to be concerned about this one).
      
   5. Click on the file with your right mouse button and choose "Delete"
      
   6. Now, re-install your Cook'n software. The Cook'n installation program will recognize that the ctl3d32.dll file does not exist and install the correct version. When re-installing Cook'n, follow these steps:
      

   a) Insert the Cook'n CD in your CD ROM drive.
   b) Click the Quit button in the window that automatically pops up.
   c) Click Start>Run and type "d:\setup.exe" (where d is the letter of your CD drive).
   d) Click OK and follow the on-screen installation instructions.
   e) **It will recognize that Cook'n is already on your computer and ask if it should "over-write existing recipe data." Click NO!!**
   f) Run Cook'n...and you should be error free.
   

   
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   Buttons Oversized or Text Too Large

   If you find that some of the buttons in Cook'n appear oversized and out of place, or the text in the buttons is unusually large, then you need to adjust your monitor settings. The two aspects of your monitor settings that you'll want to adjust are the Fonts and screen resolution. To do this:
   
   1. Click Start>Settings>Control Panel.
      
   2. Double-click the Display icon.
      
   3. Click the Settings tab.
      
   4. If your screen resolution is 640x480 pixels, you should change it to 800x600.
      
   5. Click the Advanced button and change the Fonts setting from Large fonts to Small fonts.
      

   Nothing Happens

   Program is minimized on task bar
   Occasionally users may insert the Cook'n CD to install the program, and nothing happens. If this is the case, the autorun may be disabled on your machine. To start up the installation process:
   
   1. Click on the Start button and choose Run.
      
   2. Type "d:\setup.exe" and click OK (where "d" is the letter of your CD-ROM drive).
      
   
   Cook'n starts up, but is minimized on the task bar.
   Users of Windows XP or 2000 may occasionally find that when they start Cook'n, the program starts up but is minimized on the task bar at the bottom of the screen. To get the program up on the screen, right-click on the minimized program and choose Maximize.
   

   Not Enough Disk Space

   If you're running Windows 2000 or XP, these errors occasionally happen when installing a second Cook'n CD to your system (even though you have plenty of disk space). To resolve this:
   
   1. Close out of Cook'n, then go to www.dvo.com/patch.html and download the patches per the instructions on that page.
      
   2. Next, open Cook'n and perform an internet update to get the latest version of the program (click on the Internet menu and choose Update Cook'n, then follow the onscreen instructions).
      
   3. Once updated, insert the next Cook'n CD you have (which is not yet installed) and if you still get the Disk Space error, just click OK and disregard it.
      
   4. Copy the file "import.dvo" from the new CD to the root of your C drive (you can right-click on My Computer and choose Explore, then click on the CD drive on the left side of the split screen. Then locate the import.dvo file on the right and drag it over and drop it on the C drive to copy the file).
      
   5. From Cook'n, click on the Options menu and choose Import Data. Then navigate to the C drive and click on the import.dvo file and click Open. This will import the recipes to your Cook'n program.
      
   6. Repeat steps 3-5 for all the other Cook'n CDs you have, and you'll have all of the recipes installed.
      

   Nutritional Analysis Not Accurate

   One of the most exciting features in Cook'n is the ability to analyze recipes and menus for nutritional information. You can see nutritional information for the recipes that are already in Cook'n, as well as recipes you enter yourself. However, as smart as Cook'n is, it can only make the calculations based on the accuracy and completeness of the information that it has to work with. So, to get a proper nutritional analysis, you need to:
   
   1. Make sure that all the units used in the recipe(s) (ie. cups, teaspoons, etc.) are units that Cook'n recognizes. The units Cook'n recognizes will come up automatically as you type in the Unit field of a recipe. If you put in your own abbreviation for a unit (like "teasp."), Cook'n will NOT know how to calculate the nutritional information because it won't recognize the units you've entered. (You can add your own units to Cook'n, but you must click the Units button and add a new unit here, along with the other information Cook'n needs so that it knows how to calculate the new unit).
      
   2. Make sure that all the ingredients used in the recipe(s) (ie. flour, butter, etc.) are ingredients for which Cook'n has nutritional information. The ingredients that come with Cook'n contain nutritional information already, and will come up automatically as you type in the Ingredient field of a recipe. If you add a new ingredient, you must also input the nutritional information for that new ingredient so Cook'n has something to calculate. (To do this, click the Foods button, type in the name of the ingredient you want to add, and then either add a new brand to an existing ingredient or add a new ingredient and the appropriate brand information).
      
   3. If after checking items 1 & 2, you're still not showing 100% accuracy on the nutritional analysis (it shows the percentage at the bottom of the analysis window), then scroll the shopping list to the right and see which items are not computing. These will list a * instead of values under each nutritional category. Click on the brand name for the item that is not computing, and see what package size is listed. If the package type for the brand is different than the unit called for in the recipe, Cook'n needs to know how to convert it. For example, if the package size for Kraft Parmesan Cheese is listed as a "4-ounce package" but your recipe calls for 1 package, then Cook'n won't be able to compute it properly. There are two ways to resolve this. You can either change the recipe listing to call for "1 4-ounce package" OR you can add an equivalent in the brand info window. In the equivalent section, type 1 and "package" in the Volume line, and then 1 "4-ounce package" in the Weight line. This tells Cook'n that 1 package in the recipe really means 1 4-ounce package, which it has nutritional info for.
   
   

   Shopping List Problems

   When Cook'n generates a shopping list for a recipe or menu, it will try to combine similar ingredients from different recipes so that they only appear once on the list, and it will convert the quantities into units that are easily found at the grocery store. So instead of listing 27 teaspoons of baking powder, Cook'n will convert the quantity to pounds or ounces which are easily found at the store.
   
   My shopping list shows multiple instances of the same ingredient
   
   1. Make sure that all the units used in the recipe(s) (ie. cups, teaspoons, etc.) are units that Cook'n recognizes. The units Cook'n recognizes will come up automatically as you type in the Unit field of a recipe. If you put in your own abbreviation for a unit (like "teasp."), Cook'n will NOT recognize the unit or know how to add it together with other units. You can add your own units to Cook'n, but you must click the Units button and add a new unit here, along with the other information Cook'n needs so that it knows how to calculate the new unit.
      
   2. The other reason an ingredient will show up more than once on a shopping list is that recipes are using different units for that ingredient, and Cook'n is unable to add them together. For example, if one recipe calls for 1 pound of bacon, and another recipe calls for 1 strip of bacon, Cook'n will not know how to add these together. You have two options for resolving this:
      • Use the same unit for a given ingredient in all your recipes, so that Cook'n is able to add them together. In our example above, this would mean changing the recipe that called for a strip of bacon to calling for 2 ounces of bacon (a unit of weight that can be added to pounds).
      OR
      • You can give Cook'n an equivalent so that it knows how to add two different types of units. In our example above, this would mean going to the Brand Information screen for the brand of bacon you use, and entering equivalent measurements in the Equivalents section. For our example, you would type "1 strip" in the Volume line, then type something like "2 ounces" in the Weight line. This tells Cook'n that when a recipe calls for 1 strip of bacon, it is equivalent to 2 ounces.

   Ingredients not Scaling Correctly

   When you adjust the serving size of a recipe, Cook'n will automatically recalculate the ingredient amounts for the new serving size. However, sometimes it may appear that Cook'n is "rounding" some ingredients rather than giving a precise calculation.
   
   Each unit in Cook'n (pounds, ounces, etc) has a "smallest measuring size" setting, which tells Cook'n how small that unit can be divided. If this setting is not small enough, then Cook'n will round measurements when adjusting ingredient amounts. To change the "smallest measuring size" setting for a unit:
   
   1. Click the Units button on the toolbar, then type in the name of the unit ("pound" for example) so that it appears in the Unit List.
      
   2. Now double-click on the unit in the Unit List to see the Unit Information. Find the field that says "This units smallest measuring size is 1/___. In the blank, enter a number (like 4, 8 or 16) so that the smallest measuring size is 1/4th, 1/8th or 1/16th. This will allow Cook'n to show more precise calculations for that unit when adjusting serving sizes.
      
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