QUESTION:

"Why am I being charged for two subscriptions on the same account??"

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ANSWER:

There are multiple ways to subscribe to Cook'n. For example, a person can sign up by way of in-app purchase on their iOS or Android device. Or, they may go to https://www.dvo.com/cooking-club.php to subscribe from the DVO.com website. Since each of these three options are a different billing system, therefore, it is possible for a person to subscribe from more than one.

For example, a person may subscribe to one of the Cook'n Monthly Plans on their iPhone and then decide to sign up for a Cook'n Annual Plan later to save money from https://www.dvo.com/cooking-club.php.

In a case like this, the person must unsubscribe from the Monthly plan otherwise, they will continue to get charged each month. On rare occasions, there is a customer or two who finds themselves in a situation like this. If we could unsubscribe someone from an iOS or Android subscription, we would certainly do it. But, unfortunately, we have no control over that.

So, if you happen to notice that you are being billed for more than one plan at the same time, please contact support and we will be happy to help you!